My Neon Sign co. Terms and Conditions

Term and Conditions

All The Boring Stuff !  Please before placing an order for your custom Neon take time to read through My Neon Signs Terms and Conditions and ensure you understand. By placing an order with My Neon Sign Co   ACN 74622715543 you have agreed to all our Terms and Conditions and you are aware your entering a binding contract. By agreeing to purchase or hire, you are agreeing to the information contained in the terms and conditions.  My Neon Sign Company reserves the right to change the service, product or pricing without notice of alteration.            Refunds & exchanges My Neon Sign Company will accept returns for Retail stock only and will offer a refund on unopened products in their original condition.  Returns are only accepted within 28 days of purchase. Return shipping is at buyer’s cost. Custom Neon signs are NOT eligible for refund. All Event hires require a bond that is refundable upon return of the neon in original and working condition.My Neon Sign Company reserves the right to invoice the cost price of the sign in the instance of it going missing throughout the event hire process. All My Neon Sign Neon orders are shipped with a tracking number and all postage requires a signature. All Neons that we post will be sent by our courier of choice. My Neon Sign Co is NOT responsible in the instance of non-delivery to its final destination if the Tracking shows us otherwise. Warranty and Faults All our INDOOR Neon signs at My Neon Sign Co come with a 12 month warranty – covering faulty items and appropriate use of our Neons. All our Outdoor Neons at My Neon Sign Co come with a 3 month warranty only. Faults must be manufacturing faults only and are not inclusive of aesthetic damage. Warranty does not cover wear and tear or the misuse of My Neon Sign Co products. Please note that if you are hard wiring your My Neon Sign Co sign it voids its 3 Month or 12 Month warranty. Warranty Faults must be reported to My Neon Sign Company within 48 hours of receiving the delivery. The fastest way for us to establish any issues is to send photos and a brief description of the issue so that we can get it solved for you as soon as possible. Faulty signs will be returned at the cost of My Neon Sign Company. Custom signs are not eligible for refund. Please contact us immediately via email if you need to organise a return. All refunds will be processed but will not be inclusive any fees that may have been applicable at time of purchase via My Neon Sign Company pay pal My Neon Sign Co will not be held responsible for any intellectual property infringements for any designs created for The Client.
  • The Client is responsible for protecting the intellectual property rights of their Custom Designed Products.
  • Retail and Custom signs from My Neon Sign Co are all handmade for you so on the odd occasion there are small marks on the acrylic or glue marks where the Neon has been attached to the acrylic, these marks are rarely visible. By accepting our terms and conditions you are recognising these marks are not in any way a fault.
  • Your quote from My neon Sign Co is an estimate only and expires within 14 days. Your order is not finalised until payment is made in full. Once you have payed your invoice in full you are agreeing to the terms and conditions ,agreeing on GST ,shipping and additional charges (if any) and the details of your design and your custom Neon order.
  • My Neon Sign Co is not responsible for any installations of your Neon signs. 
  • In the case of any third party used for installation My Neon Sign Co will not be reliable for any installation errors.
  • My Neon Sign Co will not be liable for any misuse of My Neon Sign Co Neon signs after purchase.
  • The Terms and Conditions have been construed under Australian Law and apply to all individuals, businesses or companies (Client/s) engaging the services and products of My Neon Sign Co, its contractors, subcontractors and employees (the Company) unless otherwise agreed to in writing by both parties. When using this website to purchase products or services on this website you are agreeing to all the Terms and Conditions.
 I/you the customer of My Neon Sign Co understands that payments are conducted through third party allocated gateways to guarantee the buyer protection. Card information is NOT collected by My Neon Sign Co and all card information is handled over SSL encryption. Please ensure you read though the Terms and Conditions for your chosen payment method. By Engaging in this website and purchasing products and services on this website I/you are agreeing to all the Terms and Conditions for MY Neon Sign Co.